Shipping policy

Shipping Policy for Groovize

At Grooviz, we strive to deliver your orders in a timely and efficient manner. Our shipping policy ensures transparency and clarity for our valued customers across India.

1. Shipping Methods & Delivery Time

  • Standard Shipping: Delivered within 5-7 business days across major cities. Rural or remote locations may take an additional 2-3 days.
  • Expedited Shipping: For select locations, expedited shipping is available. Delivery within 2-3 business days.
  • Same-Day Delivery: Available in select metro cities for orders placed before [cutoff time].

2. Shipping Charges

  • Free Shipping: Orders above ₹999 qualify for free shipping across India.
  • Standard Shipping Charges: Orders below ₹999 will incur a shipping fee of ₹50.

3. Order Processing

  • Orders are typically processed and dispatched within 1-2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once dispatched, you will receive an email and SMS with tracking details.

4. Order Tracking

  • Once your order is shipped, we will provide a tracking number via email/SMS. You can track your order directly on our website or through the shipping provider’s portal.

5. Delivery Locations

  • We ship across India to both urban and rural areas. Some remote locations may have extended delivery times.
  • For certain products (e.g., large appliances, furniture), delivery may be restricted to specific areas. This will be clearly mentioned on the product page.

6. International Shipping

  • Currently, we do not offer international shipping. Our services are limited to deliveries within India.

7. Customs, Duties, and Taxes

  • All applicable taxes (GST) are included in the price of the product. You will not be charged additional duties or taxes at checkout.

8. Delayed or Lost Shipments

  • In case of any delays, we will notify you via email or SMS.
  • If your order is delayed beyond 10 business days, or if the package is lost in transit, please contact our customer service team at [email address] or [phone number] for assistance.
  • If the package is confirmed lost, we will offer a full refund or send a replacement.

9. Returns & Exchanges

  • If you wish to return or exchange an item, please refer to our Return Policy.
  • In case of returns, the return shipping cost will be borne by the customer unless the product is defective or damaged.

10. Damaged or Incorrect Orders

  • If you receive a damaged or incorrect item, please contact our customer support team within 48 hours of delivery with photos and order details.
  • We will arrange for a return pickup and issue a refund or replacement as per your preference.

11. Additional Charges

  • For oversized or heavy items, additional shipping charges may apply. These charges will be clearly displayed during the checkout process.
  • Special handling fees may be applicable for fragile or high-value items.

12. Customer Support

  • For any shipping-related queries, please reach out to our customer service at [email address] or call us at [phone number]. Our team is available from [working hours] to assist you.