Shipping Policy

Shipping Policy for Dhulki
At Dhulki , we strive to deliver your orders in a timely and efficient manner. Our shipping policy ensures transparency and clarity for our valued customers across India.

1. Shipping Methods & Delivery Time
Standard Shipping: Delivered within 5-7 business days across major cities. Rural or remote locations may take an additional 2-3 days.
Expedited Shipping: For select locations, expedited shipping is available. Delivery within 2-3 business days.
Same-Day Delivery: Available in select metro cities for orders placed before [cutoff time].
2. Shipping Charges
Free Shipping: Orders above ₹999 qualify for free shipping across India.
Standard Shipping Charges: Orders below ₹999 will incur a shipping fee of ₹50.
3. Order Processing
Orders are typically processed and dispatched within 1-2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Once dispatched, you will receive an email and SMS with tracking details.
4. Order Tracking
Once your order is shipped, we will provide a tracking number via email/SMS. You can track your order directly on our website or through the shipping provider’s portal.
5. Delivery Locations
We ship across India to both urban and rural areas. Some remote locations may have extended delivery times.
For certain products (e.g., large appliances, furniture), delivery may be restricted to specific areas. This will be clearly mentioned on the product page.
6. International Shipping
Currently, we do not offer international shipping. Our services are limited to deliveries within India.
7. Customs, Duties, and Taxes
All applicable taxes (GST) are included in the price of the product. You will not be charged additional duties or taxes at checkout.
8. Delayed or Lost Shipments
In case of any delays, we will notify you via email or SMS.
If your order is delayed beyond 10 business days, or if the package is lost in transit, please contact our customer service team at [email address] or [phone number] for assistance.
If the package is confirmed lost, we will offer a full refund or send a replacement.
9. Returns & Exchanges
If you wish to return or exchange an item, please refer to our Return Policy.
In case of returns, the return shipping cost will be borne by the customer unless the product is defective or damaged.
10. Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact our customer support team within 48 hours of delivery with photos and order details.
We will arrange for a return pickup and issue a refund or replacement as per your preference.
11. Additional Charges
For oversized or heavy items, additional shipping charges may apply. These charges will be clearly displayed during the checkout process.
Special handling fees may be applicable for fragile or high-value items.
12. Customer Support
For any shipping-related queries, please reach out to our customer service at [email address] or call us at [phone number]. Our team is available from [working hours] to assist you.